Silk & Mackman – Privacy Policy

Who We Are

Silk & Mackman is a specialist provider of door entry, access control, CCTV installation and maintenance services. We work with residential, commercial, and public‑sector clients to deliver secure, compliant, and reliable security solutions.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us, use our services, or visit our website.

 

Your Personal Data and Our Commitment to You

We understand that your personal information is important, and we are committed to handling it responsibly. Our privacy commitments are simple:

  1. We will always be clear about what data we collect and why.

  2. We only use your data when we genuinely need to.

  3. We keep your data secure using appropriate technology and processes.

  4. We want you to feel informed and in control of your personal information.

  5. We only retain your data for as long as is necessary or legally required.

 

How We Collect Personal Data

We may collect your personal information in the following ways:

  • When you contact us by phone, email, or through our website

  • When you request a quotation or engage our services

  • When you provide information during installation, maintenance, or support

  • When you supply documents for contractual or compliance purposes

  • From publicly available sources where appropriate (e.g., Companies House)

 

How We Use Your Personal Data

Silk & Mackman processes personal data for the following purposes:

  • Managing enquiries, quotations, and service requests

  • Carrying out installations, maintenance, and technical support

  • Contract administration and customer communication

  • Compliance with safety, security, and regulatory requirements

  • Invoicing, payment processing, and financial record‑keeping

  • Warranty, service history, and product support

 

Legal Bases for Processing

We rely on the following lawful bases under GDPR:

  • Consent – when you voluntarily provide information or opt‑in to communication

  • Contractual obligation – when processing is necessary to deliver our services

  • Legal obligation – when required by law, regulation, or audit

  • Legitimate interest – for business operations, service improvement, and security

 

Personal Data We May Collect

  • Name

  • Contact details (telephone, email, postal address)

  • Installation or service location details

  • Job role or company information

  • Communication records

  • Invoicing and payment information

 

Sensitive or Additional Data We May Collect

Only when necessary for contractual or compliance purposes:

  • Proof of identity (e.g., driving licence, passport)

  • Access permissions or security clearance details

  • Site access requirements or safety information

  • CCTV footage captured during installation or maintenance

  • Any information required for regulatory compliance

We do not collect sensitive data unless it is essential for the service you have requested.

 

Data Retention

We retain personal data only for as long as necessary for operational, legal, or regulatory purposes.

Examples include:

  • Financial and invoicing records – retained as required by HMRC

  • Installation and service records – retained for warranty, safety, and compliance

  • Contractual documentation – retained for the duration of the contract and any statutory period thereafter

Where no legal requirement exists, we will securely delete your data when it is no longer needed.

 

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to be informed – about how your data is used

  • Right of access – to the personal data we hold about you

  • Right to rectification – to correct inaccurate information

  • Right to erasure – in certain circumstances

  • Right to restrict processing – in specific situations

  • Right to data portability – where applicable

  • Right to object – to certain types of processing

  • Right not to be subject to automated decision‑making

  • Right to withdraw consent – at any time

 

Queries or Complaints

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:

Silk & Mackman New Marlborough House 90C Wrotham Road Gravesend Kent DA11 0QQ

Telephone: 01634 721 351 Email: info@silkandmackman.co.uk

If you are not satisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/